(a) the details of complaints received from telephone and internet broadband subscribers
of MTNL and BSNL for poor quality of services and the callous attitude of their officials
particularly from the backward and rural areas during each of the last three years and the
current year; State-wise and company-wise and the reasons therefor;
(b) the action taken by the Government on such complaints;
(c) whether the Government has fixed any time frame for redressal of specific complaints
and providing the services as and when requested;
(d) if so, the time frame fixed for attending various jobs, job-wise;
(e) the number of complaints settled within the fixed time frame and the reasons for delay,
if any; and
(f) the corrective measures taken/being taken by the Government in this regard?