MINISTER OF STATE IN THE MINISTRY OF FINANCE (SHRINAMONARAINMEENA)
(a) Yes, Sir.
(b) The details of the complaints received during each of the last three
years and the current year are as follows:
Financial year Received
2008-09 4381
2009-10 4553
2010-11 6989
2011 -12 (till 2516
22nd August 2011)
(c) SEBI has put in place a comprehensive mechanism to address complaints/
grievances against Mutual Funds. The Mutual Funds (MFs) are required to respond
to them in a prescribed standard format. The MFs are required to take action on
the complaints/grievances and furnish Action Taken Reports (ATRs) which are,
uploaded on SEBI`s website. Where the response of the MF is considered to be
insufficient / inadequate. SEBI requires the concerned MF to take further
action on the complaint/grievance.
The details of action taken by SEBI on the complaints received in the years
2008-09, 2009-10, 2010-11 and the current financial year 2011 -12 (upto
22nd August, 2011) are given below:
Financial year Received Resolved
2008-09 4381 4261
2009-10 4553 4385
2010-11 6989 6390
2011-12 (till 2516 1650
22nd August 2011)
The company- wise details of action taken are annexed.
Complaints are mainly in the nature of:
# Non- receipt of dividends
# Non- receipt of redemption proceeds
# Interest on delayed payment of dividend and redemption proceeds
# Non-receipt of Statement of Account/Unit Certificate
# Discrepancy in Statements of Account
# Non- receipt of Annual Report/Abridged Summary
(d) As a part of the initiative to address investor grievances, including
complaints against MFs, SEBl has implemented SEBI Complaint Redressal System
(SCORES) to facilitate the online filing of complaints and to subsequently view
the status of complaints.
Further, SEBI has mandated MFs to disclose on their and AMFI websites, as also
in the Annual Reports of the MFs, details of investor complaints received by
them from all sources, vetted and signed by the Trustees of the concerned MFs.
