Question : QUALITY OF FOOD SERVED IN FLIGHTS

(a) whether the Government is aware of falling standard of quality of food and upkeep of passenger amenities in the national carrier and other airlines particularly, in north-eastern region;

(b) if so, the details of complaints received in this regard during the last two years, year-wise;

(c) the action proposed to be taken by fixing responsibility against the officials responsible for the same; and

(d) the steps taken by the Government to improve the quality of food items served by various airlines?

MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF CIVIL AVIATION ( SHRI PRAFUL PATEL )

(a) and (b):- No, Madam. The Ministry has not received any complaint with regard to quality of food served in the flights of NACIL and other airlines in North Eastern Region. However, the details of complaints received by NACIL for flights in North East Region are as under:

Year	No. of Complaint

2008 (Nov.- Dec.)	11

2009	41

2010 (till Oct.)	39