(a) the details of the criteria adopted and penalty enforced by the airlines for
cancellation or change of tickets during the last three years;
(b) whether multiple bookings is made by travel agents resulting in empty flights;
(c) if so, the details thereof;
(d) whether this issue was discussed in the meeting of airlines representatives; and
(e) if so, the details thereof and the decisions taken thereon?
Minister of State in the Ministry of CIVIL AVIATION ( SHRI K. C. VENUGOPAL )
(a): Air fare are not regulated by Government. Travel by air is contractual agreement
between the passenger & the airline. DGCA has not issued any criteria for cancellation or
change of ticket.
Sub Rule (1) of Rule 135 of the Aircraft Rules, 1937 states that every air transport
undertaking engaged in scheduled air services shall establish tariff having regard to all
relevant factors, including cost of operation, characteristic of services, reasonable
profit and the generally prevailing tariff. Therefore, airlines are free to fix
reasonable charges/fee.
However, for passenger facilitation DGCA has issued Civil Aviation Requirement (CAR),
Section 3, Air transport, Series M, Part IV on `Facilities to be provided to the
passenger by airlines due to denied boarding, cancellation of flights and delay of
flights`.
(b): Ministry does not maintain the record regarding multiple bookings by travel agents.
(c): Does not arise.
(d): No Madam
(e): Does not arise.