(a) whether the Union Government has received various complaints regarding the public grievances from the State of Tamil Nadu during the last six years to till date;
(b) if so, the details thereof along with the nature of the grievances;
(c) the action taken by the Government thereto;
(d) whether the Government proposes to dispose of such complaints/grievances within a stipulated time-frame and fix responsibility on officers liable for the undue delay; and
(e) if so, the details thereof?
MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE
(DR. JITENDRA SINGH)
(a) & (b): Yes Sir, various types of Public Grievances viz. Land Related Problems, Corruption/Malpractices, Atrocities, Harassment, etc. are received on Centralised Public Grievances Redress and Monitoring System (CPGRAMS) from the citizens of all State Governments/ Union Territories including State Government of Tamil Nadu. As per the data generated through the CPGRAMS, the receipt and disposal for the last six years and percentage disposed on Public Grievances relating to the Government of Tamil Nadu is given below:-
Year Receipts Disposals Percentage of Disposals
2013 3296 12473 378*
2014 3666 3370 91.93
2015 7360 7771 105.58
2016 10883 7926 72.83
2017 14081 9419 66.89
2018 14496 7795 53.77
2019 17017 11548 67.86
* In 2013 disposal is more because of disposal from the backlog.
Contd.P.-2/-
-2-
(c): As per Federal Principle of Governance the state related grievances are disposed off in a decentralised manner by the concerned state Government.
(d) & (e): The Department of Administrative Reforms & Public Grievances have issued guidelines which provides that a grievance should be redressed within a period of maximum of two months of its receipt. If finalization of a decision on a particular grievance is anticipated to take longer than two months, an interim reply should invariably be sent. These guidelines are also available on www.pgportal.gov.in. Further Review meetings are also held on regular basis with the Central ministries/ Departments/ State Governments/Union Territories for monitoring the pendency of public grievances on the Centralized Public Grievance Redress And Monitoring System (CPGRAMS).
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