(a) whether the Government has worked upon a plan to review the performance
of public,sector banks ;
(b) if so, by when and the outcome thereof; and
(c) the steps being taken to make banking more customer friendly ?
(a) whether the Government has worked upon a plan to review the performance
of public,sector banks ;
(b) if so, by when and the outcome thereof; and
(c) the steps being taken to make banking more customer friendly ?
MINISTER OF STATE IN THE MINISTRY OF FINANCE(SHRI S.S. PALANIMANICKAM)
(a) & (b) The Public Sector Banks have submitted to the Govt. a `Statement of
Intent on Annual Goals` for the financial year 2005-06 indicating quantitative
and. qualitative targets on various performance parameters viz. Capital to Risk
Weighted Asset Ratio (CRAR), Earning per share, Growth in business, Priority
Sector Lending, NPAs, Profitability, Improvement in risk management practices,
Use of technology, Special efforts in reaching out to the under-privileged etc.
The Statements of Intent on Annual Goals submitted by the PSBs are reviewed
on an ongoing basis. Wherever the progress is found to be lagging behind as
compared to the Annual Goals, the banks are advised to take effective steps to
ensure achievement of the target.
(c) A number of steps have been taken to make banking more customer friendly
viz. introduction of Core Banking Solutions (CBS), installation of ATMs, enhanced
working hours, simplification of procedure and forms, IBA guidelines on Fair Practice
Code, RBI guidelines on credit card operations etc.