THE MINISTER OF STATE FOR COAL (SHRI PRAHLAD SINGH PATEL)
a) & b): CIL has setup a Grievance Redressal Cell in the
Marketing Division of CIL at Kolkata headed by Chief
General Manager(Sales & Marketing). The Cell started
functioning from August,2003 and handles consumers’
grievances in respect of marketing issues. The Cell
submits a status report in respect of receipts and
disposal of complaints/grievances to the Board of
Directors, Coal India Limited on regular basis.
c): The Cell has received 22 complaints so far, out of
this eight cases have already been disposed of.
d): The status of disposal of complaints is as under: -
Subsidiary Number Number of Number of of Complaints Complaints Complaints disposed off remaining to be redressed Received
ECL 14 4 10
BCCL 1 1 0
CCL 1 0 1
WCL 1 0 1
SECL 3 1 2
CIL 1 1 0
Misc. (not
pertaining 1 1 0
to S&M)
Total 22 8 14
(e): There is a grievance cell functioning under
Director(Personnel), Coal India Limited(CIL) which is
dealing with all kinds of grievances including those of
consumers. Besides, the consumers write about their
grievances directly to CIL and Coal Company concerned
which were disposed of by the concerned officials as per
merit.
(f): The Grievance Redressal Cell set up in the
Marketing Division of CIL focuses on the grievances of
consumers arising out of sale & marketing of coal. The
progress of disposal of grievances is reported to the Board
of Directors on regular basis. It is expected that
complaints of consumers will be resolved expeditiously to a
large extent through this Cell.
