(a) whether there have been increasing complaints about the poor quality of the products
being offered by Indian Airlines and Air India;
(b) if so, the details thereof; and
(c) the action taken by the Government thereon?
(a) whether there have been increasing complaints about the poor quality of the products
being offered by Indian Airlines and Air India;
(b) if so, the details thereof; and
(c) the action taken by the Government thereon?
MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF CIVIL AVIATION(SHRI PRAFUL PATEL)
(a)and (b): Passenger complaint is a normal phenomenon in the airline industry.However,so
far as the National Aviation Company of India Limited is concerned,there is a downward trend
in the number of complaint.
(c): The aircraft with erstwhile Air India and Indian Airlines are being progressively
replaced and an order has been placed for 111 new aircraft out of which 31 aircraft have
been delivered.Action has meanwhile been taken to refurbish the existing aircraft with
new seats,Inflight Entertainment System,etc.Several other product improvement measures like
city check-in, advance airport check-in,e-ticketing,establishment of call centres,SMS
alerts in case of cancellations/delays,introduction of non-stop flights from Mumbai and
Delhi to New York, etc., have also been taken.