THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DR.(SMT.)
KILLI KRUPARANI)
(a) The number of employees in Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone
Nigam Limited (MTNL) as on 30.6.2013 are as follows:
BSNL MTNL
2,47,879 38,503
The details regarding number of employees superannuated/taken voluntary retirement and the
expenditure incurred on salaries/retirement/voluntary retirement benefits during the last
three years is given below:
BSNL
Year No. of employees Employees taken Expenditure on Expenditure on superannuated voluntary salary retirement retirement (in crore Rs.) during the last three years (in crore Rs.)
2010-11 10361 1085 12208.70 1582.26
2011-12 10945 983 11985.15 1420.89
2012-13 12333 1285 12715.66 1182.72
MTNL
Year No. of Employees taken Expenditure other Expenditure on employees voluntary than retirement retirement during superannuated retirement benefits the last three years (in crore Rs.) (in crore Rs.)
2010-11 1152 13 1699.06 347.78
2011-12 1335 21 1770.03 481.44
2012-13 1712 67 1828.92 573.25
(b), (c) & (f) While the Department of Telecommunications (DoT) and the senior management of
BSNL and MTNL review the performance of these PSUs regularly in respect of the commitments made
in annual Memorandum of Understanding signed by these PSUs with DoT, BSNL and MTNL have taken
the following steps for their revival and increasing revenue and reducing their wage bills and
administrative expenditure:
Steps taken by BSNL
# Efforts to strengthen stable revenue streams through concerted focus on broadband,
Next Generation Network (NGN) voice and enterprise business with major focus on Government
projects.
# Focus on the revenue of top 100 Cities for monitoring purpose.
# More focus on customer care, service delivery, & service assurance, revenue management
and maintenance of assets on decentralized basis.
# Value based management for all investment activities thereby undertaking only those
projects which adds value to the organization.
# Progressive migration of BSNL’s current network to Next Generation Network thereby
ensuring convergence, consolidation and seamless delivery of various services to end customers
across different technologies.
Steps taken by MTNL
# All exchanges have been made digital to improve service quality.
# Rehabilitation of outdoor network is being done on continuous basis to reduce fault
rate and Mean Time to Repair (MTTR).
# MTNL reviews its tariffs for various products and services so as to make them customer
friendly and to suit various segments of the society.
# MTNL has taken measures to facilitate easy payment of telephone bills.
# MTNL introduced a Loyalty scheme and ensure special care of corporate customers.
# Online booking of different services and complaints for Landline, Mobile and Broadband
now available.
# MTNL organises Sanchar Haats in Delhi and Customer Service Centers (CSCs) at Mumbai,
where customers can get various services like registration for new service, duplicate bills of
cellular connection, bill payment, VCC (Virtual Calling Card) etc.
(d) & (e) Government of India has constituted a Group of Ministers (GoM) on 28.05.2013 to
look into the Matter of Reviving and Revitalising Bharat Sanchar Nigam Limited (BSNL) and
Mahanagar Telephone Nigam Limited (MTNL). The GoM has been meeting to deliberate on short-term,
medium term and long-term measures for revival and revitalization of BSNL and MTNL including
enabling a human resource strategy to match the business environment and operational requirements.
