Question : Use of Social Media in Railways

(a) whether the Government proposes to use social media for establishing direct communication with train passengers;

(b) if so, the details thereof;

(c) whether the Government also proposes to provide pace to the work culture in the Railways through social media and if so, the details thereof;

(d) whether a special team has been constituted at each divisional headquarters for its monitoring and if so, the details thereof; and

(e) if not, the measures proposed to be taken by the Government in this regard?

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

( SHRI MANOJ SINHA )

(a) to (e) Yes, Madam. A Customer Complaint Management Cell (Social Media Cell) has been set up in Railway Board to receive complaints / suggestions / assistance from Passengers / rail users and public at large through Twitter handle of the Ministry, namely, @RailMinIndia. After analyzing such tweets, the actionable ones are sent to Zones / Divisions through their respective twitter handles for speedy resolution.

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