(a) whether Grievance Cells have been set up in various Government hospitals to redress the grievances of patients regarding treatment;
(b) if so, the details thereof;
(c) if not, the reasons therefor;
(d) the number of complaints received by these Cells set up
in Government hospitals of Delhi during the last six months;
(e) whether any action has been taken against any
employee/officer on the basis of aforesaid complaints during
the last six months; and
(f) if so, the details thereof?
THE MINISTER OF STATE IN THE MINISTRY OF HEALTH & FAMILY WELFARE (SMT. PANABAKA LAKSHMI)
(a) & (b) In so far as Central Government Hospitals, namely,
Dr. Ram Manohar Lohia Hospital, Safdarjung Hospital and Lady
Hardinge Medical College and associated hospitals, Jawaharlal
Institute of Postgraduate Medical Education and Research
(JIPMER), Pondicherry, PGIMER, Chandigarh and AIIMS, New
Delhi, are concerned, grievances cells have been set up in
these hospitals to redress the complaint received from any
patients or his/her relatives. Any action taken in the matter
is intimated to the complainant also.
(c) Does not arise.
(d) Number of complaints received by the Central Government
Hospitals in Delhi, during last six months is as under:-
1. Dr. R.M.L. Hospital 51 2. Safdarjung Hospital 11 3. LHMC & allied hospitals 5