THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS
[GEN. (DR) V. K. SINGH (RETD)]
(a) The Passport Seva Project (PSP) has been implemented by the Ministry with the establishment of 77 Passport Seva Kendras (PSKs) operationalised by June, 2012. Subsequently, to provide more access points for passport services, the Ministry decided to set up 18 additional Passport Seva Laghu Kendras (PSLK). State-wise list of functional/upcoming PSLKs is enclosed at Annexure I. In view of increased demand for passports, the Ministry is considering to further increase the number of PSKs in the country.
(b) The Ministry has already been utilizing the services of Common Services Centers (CSCs) with a view to extend its digital outreach to rural hinterland. The Ministry in association with CSC e-Governance Services India Ltd. which is promoted by the Department of Electronics and Information Technology has facilitated online filing of passport applications through the vast network of over one lakh Common Services Centers. This arrangement was firmed up in March 2014 and full roll out came into effect from April 2014. Under this arrangement, CSCs facilitate filling and uploading of Passport application, online payment and scheduling of appointment for the applicant to visit the concerned PSK at a nominal charge not exceeding Rs.100/-. So far, a total of 1,31,713 applications have been submitted through CSCs. 11,824 applications were submitted in the month of October, 2015 through CSC network.
(c) The list of number of passports issued by Passport Offices in India, excluding issued overseas, during the current year till 31st October 2015 is enclosed at Annexure II.
(d) & (e) The Passport Seva Programme is being implemented successfully in Public-Private-Partnership mode with Tata Consultancy Services for the last four years. The information relating to passport issuance is available on the user friendly portal http://passportindia.gov.in which is accessible to anyone, anywhere and anytime. Comprehensive information relating to passport application procedures, requirement of supporting documents, applicable fees, location of Passport Offices, Passport Seva Kendras, police station jurisdiction etc. is posted on the Portal to make it user-friendly. The portal is updated with Advisories/Notices and Press Releases relating to Passport services developments from time to time. A 24 x 7 National Call Centre has been set up which provides real-time status and up-to-date information in 17 languages using a toll free number 1800-258-1800. mPassport Seva mobile app provides passport related information including PSK locator, applicable fees, mode of submission and tracking of passport application status on smart phones. Ample publicity is given by the concerned Passport Office for holding Passport Seva Camps, Passport Melas and Passport Adalats well in advance so that applicants can make full use of these special dispensations. Passport Awareness events are also held occasionally by respective Passport Offices. The Common Service Centers are also guiding citizens about online submission of passport applications, especially in rural areas.
Annexure-I
List of functional/upcoming Passport Seva Kendras (PSKs)
S. No. State / UT Location of PSK Under Passport Office
1 Mizoram Aizawl Guwahati
2 Manipur Imphal Guwahati
3 Meghalaya Shillong Guwahati
4 Arunachal Pradesh Itanagar Guwahati
5 Nagaland Dimapur Guwahati
6 Tripura Agartala Kolkata
7 Sikkim Gangtok Kolkata
8 West Bengal Siliguri Kolkata
9 West Bengal Kharagpur Kolkata
10 West Bengal Kolkata (MEA Branch Secretariat) Kolkata
11 Bihar Darbhanga Patna
12 Jammu & Kashmir Leh Srinagar
13 Madhya Pradesh Indore Bhopal
14 Maharashtra Solapur Pune
15 Karnataka Kalaburagi Bangalore
16 Andhra Pradesh Bhimavaram Visakhapatnam
17 Telangana Karimnagar Hyderabad
18 Puducherry Puducherry Chennai
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Annexure-II
State/UT Wise number of Passports issued from 1st Jan, 2015 to 31st Oct, 2015
State Name Passports issued
Andaman & Nicobar 4015
Andhra Pradesh 329847
Arunachal Pradesh 1224
Assam 52617
Bihar 286075
Chandigarh 24209
Chhattisgarh 31537
Dadra and Nagar Haveli 1327
Daman and Diu 6769
Delhi 322270
Goa 37546
Gujarat 597879
Haryana 206476
Himachal Pradesh 35476
Jammu and Kashmir 92308
Jharkhand 66705
Karnataka 521165
Kerala 906888
Lakshadweep 1498
Madhya Pradesh 137703
Maharashtra 954705
Manipur 4119
Meghalaya 4179
Mizoram 2463
Nagaland 2312
Odisha 84111
Puducherry 17802
Punjab 558459
Rajasthan 244706
Sikkim 3898
Tamil Nadu 810032
Telangana 422589
Tripura 16507
Uttar Pradesh 1097381
Uttarakhand 70048
West Bengal 448333
Total 8405178
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