MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE
(DR. JITENDRA SINGH)
(a)to(c): The State wise details of public grievances including pension matters received & disposed on Central Public Grievance Redress And Monitoring System(CPGRAMS) during the last three years till 30.11.2017 is annexed.
Public and pension matter grievances received are generally related to various service issues. Pension grievances relate to non-payment/delay in payment of pensionary benefits, delay in revision of pension/family pension etc. All such grievances are required to be redressed in a decentralized manner by the Ministries/ Departments concerned as per work allocation under the Allocation of Business Rules, 1961. Grievances relating to State Governments are forwarded to them for appropriate action.
(d)&(e): As per the guidelines issued by the Department of Administrative Reforms and Public Grievances, any grievance, including a pension grievance, is required to be redressed within a period of 2 months by the concerned Ministry/Department/Organization to which it pertains and in case it is not possible, an interim reply with reasons for delay is required to be provided.
Grievance disposal is monitored through review meetings with the representatives of Central Ministry/Department/Organisation. Reviews of grievances of Ministries/Departments are also undertaken every month during meetings conducted on PRAGATI (Pro Active Governance And Timely Implementation) platform. An Electronic Dashboard for Secretaries has been created showing the consolidated status of grievances disposed and pending on CPGRAMS. Weekly reminders through SMS are also sent for pending grievances.
When an official is allocated the work of redress of grievances, it is part of his/her responsibility, and action, if required can be taken against the erring officials for dereliction of duties as per the relevant Service Rules.
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Annexure
Grievances received in CPGRAMS state-wise from 1.1.2015 to 30.11.2017
State 2015 2016 2017
Receipts Disposals Receipts Disposals Receipts Disposals
1 Andaman & Nicobar Islands 904 668 1948 1900 2144 2333
2 Andhra Pradesh 16050 12106 29076 22797 30020 24639
3 Arunachal Pradesh 510 373 892 690 1002 843
4 Assam 12679 8063 21652 16366 23950 18175
5 Bihar 33881 25261 52131 43549 64852 53787
6 Chandigarh 4293 3473 8399 7122 9215 10301
7 Chhattisgarh 10777 9091 20822 19690 26738 25479
8 Dadra and Nagar Haveli 350 250 786 600 674 908
9 Daman and Diu 77 43 352 237 491 585
10 Delhi 124492 109201 163753 151004 165310 165486
11 Goa 1698 1292 3650 3333 4182 4003
12 Gujarat 34364 28414 66630 56875 77560 77894
13 Haryana 37112 24215 65086 46566 74002 54373
14 Himachal Pradesh 6516 4114 11356 8133 12991 9531
15 Jammu And Kashmir 6101 4153 9838 7655 11757 8960
16 Jharkhand 18721 13725 25952 19720 32759 27405
17 Karnataka 34553 26200 83029 67764 88074 91401
18 Kerala 17824 13639 34179 29561 43893 37004
19 Lakshadweep 64 46 128 140 104 106
20 Madhya Pradesh 32984 22304 71471 51947 81275 61821
21 Maharashtra 87711 64275 171051 141777 181560 165722
22 Manipur 894 600 1681 1276 1548 1261
23 Meghalaya 587 446 1150 955 2233 1646
24 Mizoram 127 96 349 287 407 325
25 Nagaland 329 277 534 447 701 729
26 Odisha 15667 11676 28167 21843 32225 25820
27 Puducherry 1407 1038 2189 2382 2220 2291
28 Punjab 19144 15258 33970 30056 36819 36108
29 Rajasthan 40466 25827 79550 55367 91926 64068
30 Sikkim 354 250 630 496 585 538
31 Tamilnadu 38852 34578 65566 61384 71525 67608
32 Telangana 16653 11771 32429 26962 33037 31090
33 Tripura 1409 1148 2324 1892 3135 2618
34 Uttar Pradesh 136177 85819 241565 184395 300632 288436
35 Uttarakhand 11404 7260 21866 16170 29263 21563
36 West Bengal 36186 29712 70726 61600 85440 77673
37 Not Known/Others* 248410 178854 58288 73246 104171 152497
Total 1049727 775516 1483165 1236184 1728420 1615027
* This includes complaints on CPGRAMS including digitized postal complaints which have been lodged without mentioning states in address.
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