(a) whether out of the total number of complaints received against airlines, the ratio of complaints against Indigo is higher than other airlines, if so, the details thereof;
(b) whether Indigo airlines is violating the rules despite the repeated advisory issued to the airlines to treat the customer in a dignified manner;
(c) if so, whether the Government proposes to cancel license of Indigo airlines;
(d) if so, the details thereof; and
(e) if not, the reasons therefor?
The Minister of State in the Ministry of CIVIL AVIATION
(Shri Jayant Sinha)
(a): No such analysis has been carried out by this Ministry.
;
(b) to (e) : In the recent past,an incident of manhandling of a passenger in the operational area of IGI airport after deplaning from M/s Indigo flight, came to the notice of Directorate General of Civil Aviation (DGCA) . DGCA constituted a two member committee to investigate the occurrence. The investigation report has revealed that conduct of M/s Indigo staff was discourteous, who indulged in fighting with the passenger. However, there is no proposal to cancel the licence of M/s Indigo airlines.