(a) whether the Government has launched a round-the clock toll-free anti- ragging `helpline`;
(b) if so, the details thereof;
(c) the number of cases registered and solved, so far, under the helpline, State-wise;
(d) whether the Government has received any complaints regarding poor performance of the `helpline`;
(e) if so, the details thereof; and
(f) the action taken by the Government in this regard?
MINISTER OF THE STATE IN THE MINISTRY OF HUMAN RESOURCE DEVELOPMENT (Dr. D. PURANDESWARI)
(a) & (b): As per information received from University Grants Commission (UGC), a toll free Anti-Ragging
Helpline (1800-180-5522) has been established, which is operated by Ed.CIL (India) Ltd. w.e.f. 20.06.2009
through BSNL. The helpline has Call Centre facilities in 12 languages, viz. English, Hindi and regiona
languages (Tamil, Telgu, Malayalam, Kannada, Punjabi, Marathi, Oriya, Assamese, Gujarati and Bengali)
for helping victims of ragging and facilitating effective remedial action. The Helpline receives
complaints from the complainant and forwards the same to the respective institutions and the local
administration for taking necessary corrective action.
(c): As reported by Ed. CIL (India) Ltd., the number of cases registered and solved, State-wise
is given in the Annexure.
(d) to(f): The Call Centre is fully functional. However, whenever complaints regarding the functioning of
the Centre are received or noticed during the course of monitoring the performance, these are attended to
immediately. Performance and sensitivity of the Call Centre towards the complaint is also checked through
test calls.