Question : COMPLAINTS AGAINST TELECOM OPERATORS

(a) the number of complaints and other grievances of consumers received against telecom operators for the deficient and unsatisfactory services during the last three years and the current year, year-wise and operator-wise;

(b) the action taken by the Telecom Regulatory Authority of India (TRAI) thereon, operator-wise;

(c) whether the TRAI Act needs amendment and more powers should be given to TRAI for better customer service and satisfaction;

(d) if so, the details thereof and the reaction of the Government thereto;

(e) whether inadequate mobile towers and poor signal capacity are the main reasons for unsatisfactory telecom services; and

(f) if so, the measures taken by the Government to increase installation of mobile towers and augment signal capacity, State-wise?

THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI MILIND DEORA)

(a) The details of complaints received during last three years and the current year by Telecom Regulatory Authority of India ( TRAI) against service providers are as below:

Sl. Year	Service Provider Total
No	BSNL	MTNL	Bharti	Tata	Reliance Vodafone	Idea	Others
1 2009-10	859	309	1736	678	1000 881	425	370	6258
2 2010-11	680	181	1305	404	821 680	453	405	4929
3 2011-12	994	309	3969	955	2057 2471	1095	1076	12926
4 2012-13	946	290	4402	2129	2261 2681	1307	1539	15555
(upto 31
Jan 2013)