Question : Performance of BSNL and MTNL

(a) whether the Government has reviewed the performance of BSNL and MTNL and if so, the details and the outcome thereof;

(b) the financial performance including the profit earned by them during each of the last three years and the current year, State/UT-wise;

(c) the market percentage share of BSNL and MTNL in terms of number of landline and mobile phone connections during the same period alongwith the reasons for decline reported, if any, in its customer base on account of poor services;

(d) whether services and connectivity of the said public sector Telecom Service Providers (TSPs) have deteriorated in comparison to private TSPs and if so, the details thereof and the reasons therefor;

(e) whether the BSNL network connectivity is reportedly very poor in Bihar and various other states of the country and if so, the details thereof, State/UT-wise; and

(f) the efforts made by the Government to improve the quality of services of BSNL and MTNL to enable them to compete with the private TSPs?

THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS &
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS
(SHRI MANOJ SINHA)

(a) & (b) During the current FY 2018-19 (upto 30.09.2018) BSNL’s Revenue, Expenditure and Profit(Loss) are Rs.11115 Crore, Rs.15959 Crore and Rs.(4844) Crore respectively. During the current FY 2018-19 (upto 30.09.2018) MTNL’s Revenue, Expenditure and Profit(Loss) are Rs.1229 Crore, Rs.3031 Crore and Rs.(1802) Crore respectively. State/UT-wise details of financial performance including the profit earned by BSNL and MTNL during each of the last three years and the current year, are at Annexure-I.

(c) The market share of BSNL and MTNL in terms of number of landline and mobile phone connections during the last three years are as under:
<pre>
S.
No. As on Percentage of Market Share of BSNL and MTNL
Wireline Connections Mobile Connections Total Connections
BSNL MTNL BSNL MTNL BSNL MTNL
1 31.03.2016 58.63 56.42 9.66 4.50 9.59 8.29
31.03.2017 56.15 55.27 9.97 4.03 9.63 7.37
31.03.2018 54.42 54.13 11.51 3.94 10.26 7.16
30.09.2018 52.64 53.41 12.64 3.99 10.48 7.23
</pre>
Note: The percentage of market share of BSNL & MTNL is as per their areas of operation.

The market share of BSNL in respect of mobile phone connection has increased marginally. However there is marginal decline in land line connection which was due to general trend of shift of landline customers towards more handy and cheaper mobile phones.

There is a marginal decline in the market share of MTNL with respect to wireless and wireline services due to highly competitive market as well as lack of funds for upgradation/ expansion of its network.

(d) & (e) As per Performance Monitoring Report (PMR) of TRAI for the quarter ending September 2018, BSNL is meeting the benchmarks for all the Quality of Service (QoS) parameters in all the LSAs including Bihar, Uttar Pradesh and Tamil Nadu for Cellular Mobile Telephone Services, except the parameters for assessing call drop viz “Network QoS DCR Spatial distribution measure or DCR Network_QSD (90,90) (benchmark 2%)”, and “Network QoS DCR temporal distribution measure or DCR Network_QTD (97,90) (benchmark = 3%)”, in West Bengal LSA only. Whereas, Mahanagar Telephone Nigam Limited (MTNL) is meeting all QoS paramerers in its LSAs i.e. Delhi and Mumbai.

(f) Steps taken by BSNL and MTNL to improve the quality of their services to enable them to compete with the private TSPs are at Annexure-II.