(a) the duties of the Ombudsman as provided under the Electricity Act, 2003;
(b) the number of cases settled by the Ombudsman during each of the last
three years; and
(c) the number of cases out of the said cases settled in favour of the
consumers?
(a) the duties of the Ombudsman as provided under the Electricity Act, 2003;
(b) the number of cases settled by the Ombudsman during each of the last
three years; and
(c) the number of cases out of the said cases settled in favour of the
consumers?
THE MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF POWER
( SHRI JYOTIRADITYA M. SCINDIA )
a) : Sub-section (6) of Section 42 of the Electricity Act, 2003 provides
for Ombudsman to be appointed or designated by the State Commissions. As
per sub-section (7) of the said Section 42 of the Act, the Ombudsman shall
settle the grievance of the consumer within such time and in such manner as
may be specified by the appropriate State Commission.
(b) & (c) : Based on the information available with the Central Electricity
Authority, number of cases settled by the Ombudsman in various States/Union
Territories in 2010, 2011 and 2012, with break-up of cases decided in favour of
consumers, is given below:
2010 2011 2012 Total No. of cases decided by Ombudsman 8 1206 100 1314 No. of cases decided in favour ofconsumers 2 583 54 639