MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF
STATE IN THE MINISTRY OF PARLIAMENTARY AFFAIRS.(SHRI SURESH PACHOURI)
(a): Every month, over a 3-year period (2004-06), the Public wing of the Prime Minister`s
Office has received an average of about 6000 petitions relating to public grievances.
(b): All the actionable petitions received were scrutinized in the Prime Minister`s Office and
forwarded for appropriate action to the authorities concerned.
(c): These petitions mainly related to complaints against public servants, service related
grievances, unemployment, law & order, financial assistance, property/land disputes, civic
facilities, etc.
(d) to (f): The State Governments has adopted an Action Plan for Effective and Responsive
Administration in the Chief Ministers Conference held on May 24. 1997, organized by the
Department of Administrative Reforms & Public Grievances, Government of India. This plan
enjoined that all State Governments would publicize widely, the facilities at various levels for
prompt and effective redress of public grievances from the Secretariat downwards to the village
level. The State Governments are required to decide the measures for streamlining them with a
built-in system for effective redress of grievances. The Department of Administrative Reforms &
Public Grievances issues instructions to State Governments for prompt redress of public
grievances in a time bound manner from time to time.
(g): The number of such petitions received from West Bengal during the period 2004-06 is
11,087.
