(a) whether any guidelines/norms exist in regard to the facilities
extended to indoor patients in the Government hospitals;
(b) if so, the details thereof;
(c) whether the Government has received complaints in regard to
lack of facilities in the Government hospitals; and
(d) if so, the corrective measures taken by the Government in this
regard?
THE MINISTER OF HEALTH AND FAMILY WELFARE (SHRI GHULAM NABIAZAD)
(a)to (d)A statement is laid on the Table of the House.
STATEMENT REFERRED TO IN REPLY TO LOK SABHA STARRED QUESTION NO 450 FOR 10TH DECEMBER,2010
(a) & (b): In the Central Government hospitals in Delhi namely, Dr. R.M.L., Hospital,
Safdarjung Hospital and Lady Harding Medical College and associated hospitals, the
guidelines/norms for the facilities extended to indoor patients have been laid down
in the hospital manual, prepared by Directorate General of Health Services (DGHS).
This includes admission procedures, display of certain instructions in wards, procedure
for treatment/discharge, management of various wards such as general, surgical,
maternity/nursery, etc.
(c) & (d): As reported by Central Government Hospitals in Delhi, no complaint has been
received. However, there is a Grievance Redressal Committee in the above mentioned hospitals
to enable the public to lodge the written complaints/suggestions/grievances. The Committee
meets at regular intervals to examine the complaints and communicates its
decision/recommendations to the Department/Section concerned for their redressal.