Question : Childline Helpline

(a) the salient features and objectives of Childline Helpline service set up by the Government for children in distress;
(b) whether the Government has expanded helpline to more locations in the country and if so, the details thereof, State/ UT-wise;
(c) the number of calls received by the helpline during each of the last three years and the current year, State/UT-wise;
(d) whether the Ministry has signed any agreement with the Ministry of Railways to rescue and rehabilitate runaway, kidnapped and trafficked children and if so, details thereof and children rescued so far; and
(e) the other steps taken by the Government to empower and protect women and children in the country?

Answer given by the minister

MINISTER OF STATE IN THE MINISTRY OF WOMEN AND CHILD DEVELOPMENT
(DR. VIRENDRA KUMAR)

(a) : The Government of India has enacted the Juvenile Justice (Care and Protection of Children) Act, 2015, (JJ Act). The Ministry is implementing a Centrally Sponsored Scheme “Child Protection Services”, under the umbrella scheme of Integrated Child Development Scheme, to provide Institutional and Non-institutional safety net for vulnerable children as envisaged under the JJ Act. The scheme supports 24x7 outreach helpline service for children in distress. This service is available through a dedicated toll free number, 1098 which can be accessed by children in crisis or by adults on their behalf from any place in the geographical location of India. The outreach service is presently executed through a mother NGO namely, Childline India Foundation, Mumbai which has partners (City/District level Advisory Board, Nodal Organisation (Urban and Rural), Collaborative Organisation (Urban and Rural) and District Sub-Centre(s) (Rural). Under CPS, there is a provision of Regional Resource Centres (RRC) and there are four RRC located in New Delhi, Kolkata, Mumbai and Chennai. The program teams of these RRC monitor and evaluate the service of partners at the District level.
(b) : The number of Childline Services existing in the country, State/UT-wise is at Annexure-I.




(c) : The number of calls reported during each of the last three years and the current year, State/UT-wise is at Annexure-II.

(d) : The Ministry of Women and Child Development and Ministry of Railways have jointly taken an initiative to ensure the care and protection, security and well being of run away, unaccompanied and trafficked children who may come in contact with Railway. In order to address the issue a Standard Operating Procedure was formulated in March, 2015 and a Memorandum of Understanding signed between Ministry of Railway and Ministry of Women and Child Development on 19th May, 2015. Towards implementation of above SOP, one of the operative instructions was to set up Child Help Desk at selective Railway Stations. Accordingly, Child Help Desk has been set up and functional at 76 Railways Stations up to 30.06.2018. A total of 45,067 children have been assisted by this Help Desk since inception till 30th June, 2018.

(e) : Central Govt is executing a scheme namely ICPS (now “Child protection Services”) for providing financial assistance to State Governments/UT Administrations, on sharing pattern, for execution of the Act and with the objective to create a safe and secure environment for overall development of children in need of care and protection, including orphan/destitute/neglected/abandoned/surrendered etc. These include placement in Children Homes if there is no family to look after the said child, or sponsorship support if the child is living with family (financial support for education) to ensure that their education can continue in an undisturbed manner. Once placed in a children’s home the said child would receive multiple kinds of care and support including food, education, medical attention, vocational training, counseling etc so that despite their disturbed family circumstances they can continue to develop to their full potential.

The Ministry of Women and Child Development is implementing the Swadhar Greh Scheme which targets the women victims of unfortunate circumstances who are in need of institutional support for rehabilitation so that they could lead their life with dignity. The Scheme envisages providing shelter, food, clothing and health as well as economic and social security for the women victims of difficult circumstances which includes widows, destitute women and aged women.

**********

Download PDF Files