(a) the total loss suffered by Railways due to defective computers particularly on account of Ticket Booking during the last two years, year-wise/division-wise;
(b) whether any enquiry has been conducted to pin point the responsibility;
(c) if so, the findings thereof; and
(d) the action taken thereon?
Minister of State in the Ministry of Railways (SHRI DIGVIJAY SINGH)
(a) Occasional interruptions do take place in the
computerised passenger reservation ticket booking service due
to the defects in various related systems/equipments. While
this results in delay in the service to the passengers, they
can still book the tickets as and when the system is restored.
If the system failure is localized at one place, the service
is still available across the entire network of Indian
Railways covering 547 locations. As such, no monetary losses
on this account accrues to the Railway.
(b) to (d): Adequate machinery exists to identify the causes
and rectify the defects. To maintain a satisfactory level of
service, system hardware, application software, telecom and
electrical infrastructure are upgraded from time to time.
Replacement of old equipments is done regularly to minimise
failures. All such cases are duly investigated and remedial
action taken. Annual maintenance contracts take care of
preventive and failure maintenance management.