Question : PENDING CASES OF RAILWAY TICEKT REFUND



(a) the number of cases of railway ticket refunds pending with the Railways, zone-wise;

(b) the total outstanding amount of refund of rail tickets since January 2004 till date, zone-wise; and

(c) the corrective measures taken to expedite refund of rail tickets?

Answer given by the minister

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI R.VELU)

(a) & (b) Details of the number of cases of railway ticket refund pending with Zonal Railways as on 31/03/2005 are as under: -

Name of the Railway Approximate number of Pending ticket refund cases
Central 1059 Eastern 204 East Central 538 East Coast 187 Northern 3323 North Central 6318 North Eastern 164 Northeast Frontier 4584 North Western 295 Southern 491 South Central 979 South Eastern 856 South East Central 442 South Western 619 Western 481 West Central 5673



It is not feasible to calculate in advance the outstanding amount to be refunded in these cases as the amount of refund granted varies from case to case based on genuineness of the claim.

(c) Railways have been advised to process all the pending refund cases on priority.