(a) the details of steps taken by the Railways to facilitate the movement of differently
abled and senior citizens in and outside the railway station;
(b) whether the Railways have ever reviewed these facilities;
(c) if so, the details thereof and the corrective measures being taken in this regard;
(d) whether the Railways have formulated or is formulating any action Plan to deal with the
heavy rush and crowd at all the railway stations in Delhi; and
(e) if so, the details thereof?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI ADHIR RANJAN CHOWDHURY)
(a) to (e): A Statement is laid on the Table of the House.
STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (e) OF UNSTARRED QUESTION NO.896 BY SHRI
NRIPENDRA NATH ROY AND SHRI MANOHAR TIRKEY TO BE ANSWERED IN LOK SABHA ON 08.08.2013 REGARDING
FACILITIES FOR DIFFERENTLY ABLED AND SENIOR CITIZENS
(a) to (c) : In order to provide better accessibility to senior citizen and physically challenged
passengers at Railway Stations, following short term facilities have been provided at all A-1 &
A category stations.
(i) Provisions of standard ramp with railing for barrier free entry.
(ii) Earmarking at least one parking lot for two vehicles used by disabled persons.
(iii) Provisions of a non-slippery walkway from parking lot to building.
(iv) Provisions of signages of appropriate visibility.
(v) Provisions of atleast one drinking water tap suitable for disabled person.
(vi) Provisions of atleast one toilet on the ground floor.
(vii) ‘May I Help You’ Booth.
Provision of long term facilities viz. facility for inter platform transfer and engraving on
edges of platforms is planned after completing provision of short term facilities at other
stations.
Facilities at stations including those for differently abled persons are inspected from time
to time and corrective action, as required, is taken.
(d) & (e): In order to keep pace with the increasing demand of passenger traffic in Delhi
area especially during peak rush period, a large number of steps have been taken to handle
the heavy rush of passengers. The steps taken are as under:
i. Entry to ticketed areas of the stations is restricted by temporarily stopping sale
of platform tickets especially during peak rush/vacation/ festival seasons. Only genuine
journey ticket holders are allowed to enter this area. However persons coming to assist
senior citizens who are not in position to fend for themselves at railway stations are issued
platform tickets.
ii. The access control points of Railway Stations are manned effectively to stop the entry
of unauthorised passengers in station premises.
iii. To decongest Delhi, New Delhi and Hazrat Nizamuddin, the three major coaching terminals
in Delhi area which cater to heavy rush in peak seasons, Anand Vihar Terminus has also been
developed as an additional Coaching Terminal to deal with Eastern side traffic.
iv. Close Circuit Television Cameras have been installed at strategic locations in passenger
inter-face area for monitoring the crowd movement at stations.
v. Government Railway Police/Railway Protection Force regulate the crowd by deploying additional
manpower whenever necessary.
vi. Cross movement of parcel trolleys from one end to another end of platforms is prohibited and
quick removal of parcels is ensured at platforms.
vii. Special trains are run and additional coaches are attached during peak heavy rush, summer and Puja period.