Question : Kisan Call Centre

(a) the number of calls registered by Kisan Call Centre (KCC) in the last three years including the current year, State-wise;

(b) the funds allocated/released and utilized for the development, maintenance and capacity building of the centre during the afore-mentioned period;

(c) whether it is true that the KCC is available only in 22 official languages; and

(d) if so, the steps taken/being taken by the Government to extend the KCC services to the target beneficiaries who are unable to access the services due to language barriers?

MINISTER FOR AGRICULTURE AND FARMERS WELFARE
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(a) In the last three years, including the current year, a total of 17,467,074 calls have been registered by Kisan Call Centre. State-wise and year wise details are given in Annexure-I.

(b) The funds allocated and amounts released under KCC during the last 3 years and current year upto 28.07.2021 is given below:


S. No. Year Funds earmarked (Rs. in lakh) Expenditure incurred
(Rs. in lakh)
1 2018-2019 2900.00 2730.46
2 2019-2020 3320.00 3320.00
3 2020-2021 3976.00 3958.65
4 2021-2022
(upto 28.07.2021) 3900.00 581.92
Total 14096.00 10591.03

(c) Replies to the farmers’ queries are given in 22 official languages. The details of languages in which replies to the farmers queries are given at different locations in the country are given at Annexure-II.

(d) The Government has already increased the locations of Kisan Call Centres from 14 to 21 centres since September, 2018. Replies to the queries of farmers are given in all the 22 major languages used by farmers across the country.