(a) whether the Union Government are aware that there has been sharp decline in the standard
of passenger facilities at the airports, especially in the metropolitans;
(b) if so,the details thereof;
(c) the number of complaints received from passengers in this regard during the last financial
year;and
(d) the details thereof alongwith the measures taken for this redressal?
MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF CIVIL AVIATION(SHRI PRAFUL PATEL)
(a)&(b): No,Sir.In fact,Government have restructured Delhi and Mumbai Airports through Joint
Venture Routes to modernise and expand them to World Class standards.Other metro airports at
Chennai and Kolkata have also been taken up for development/upgradation/modernisation by
Airports Authority of India(AAI).Besides,AAI have also undertaken development and upgradation
including the passengers facilities of 35 Non-Metro airports and 13 other airports in a time
bound manner. New Greenfield airports at Hyderabad and Bangalore have also become operational.These
measures are expected to provide facilities of international standards to the passengers.
(c) & (d) The information is being collected.