(a) whether the number of consumer complaints pertaining to call drop, poor connectivity and slower broadband speed has increased during recent years and if so, the details thereof along with the number of such complaints against public sector telecom companies received by the Government during each of the last three years, State/UT-wise; and
(b) the steps taken/being taken by the Government in this regard?
MINISTER OF STATE FOR COMMUNICATIONS,
HUMAN RESOURCE DEVELOPMENT AND
ELECTRONICS & INFORMATION TECHNOLOGY
(SHRI SANJAY DHOTRE)
(a) The number of consumer complaints received by the Government through Centralized Public Grievance Redress And Monitoring System(CPGRAMS) pertaining to call drop, poor connectivity and slower broadband speed against public sector telecom companies during each of last three years, State/UT- wise is enclosed as Annexure-I, Annexure-II and Annexure-III respectively.
(b) Telecom Regulatory Authority of India (TRAI) has been monitoring the performance of Telecom Service Providers (TSPs) including Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) against the benchmark for various Quality of Service (QoS) parameters laid down by TRAI through QoS regulations issued from time to time. Telecom Service Providers (TSPs) in India are required to ensure that the Quality of Service (QoS) parameters remain within the benchmarks laid down by Telecom Regulatory Authority of India (TRAI).
The performance on these parameters is monitored quarterly through Performance Monitoring Reports (PMR) submitted by service providers for the service area as a whole.
Wherever the benchmark is not met, the explanation of the Service Providers is called for and after considering the explanation submitted by service providers in this regard, TRAI imposes financial disincentives for non-compliance with the benchmark.
DoT has taken several policy initiatives to facilitate infrastructure growth for delivery of quality services. These include permitting trading/sharing/ liberalisation of spectrum, permitting passive & active infrastructure sharing, notification of Right of Way Rules 2016, making available government land/buildings for installations of towers etc.