Question : Grievance Redressal Under PDS

(a) whether the Government has any mechanism for redressal of grievances of the consumers under the Public Distribution System (PDS) and if so, the details thereof;
(b) whether several irregularities, including diversion of PDS foodgrains, prevalence of fake ration cards, supply of poor quality foodgrains and charging of high price have been reported during the last three years and the current year;
(c) if so, the details thereof and the corrective measures taken by the Government in this regard indicating the number of cases reported and the losses suffered as a result thereof, State/UT-wise; and
(d) the total number of ration cards issued and Fair Price Shops operational in the country at present, State/UT-wise?

Answer given by the minister

MINISTER OF STATE FOR CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION
(SHRI C. R. CHAUDHARY)
(a) The National Food Security Act (NFSA) 2013, came into force on July 5, 2013. The NFSA has been implemented in all States/UTs and the Targeted Public Distribution System (TPDS) is now governed as per the provisions of the Act. Section 14 of the NFSA provides that every State Government shall put in place an internal grievance redressal mechanism which may include call centres, help lines, designation of nodal officers, or such other mechanism as may be prescribed. Section 15 provides for a District Grievance Redressal Officer for expeditious and effective redressal of grievances of the aggrieved persons in matters relating to distribution of entitled foodgrains and to enforce the entitlements under the Act. Section 16 provides that every State Government shall, by notification, constitute a State Food Commission for the purpose of monitoring and review of implementation of the Act. The mechanisms for redressal of grievances have been put in place by the State Governments/UTs.
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(b) & (c): There have been complaints about irregularities in the functioning of the Targeted Public Distribution System (TPDS) including issuance of cards to ineligible persons, distribution, leakages, diversion, etc. in some States/regions in the country. Therefore, as and when complaints are received by the Government from individuals and organizations as well as through press reports, these are referred to the State/UT Governments concerned for inquiry and appropriate action. A State/UT-wise statement indicating number of such complaints received during the last three years and current year is at Annexure-I.
(d): The total no. of ration cards issued and FPSs operational in the Country at present State/UT-wise Statement is at Annexure-II and Annexure-III respectively.
****
ANNEXURE-I
ANNEXURE REFERRED TO IN PART (b) & (c) OF THE LOK SABHA UNSTARRED QUESTION NO.290 DUE FOR ANSWER ON 05.02.2019 REGARDING “GRIEVANCE REDRESSAL UNDER PDS”.
COMPLAINTS ON TPDS RECEIVED IN THE DEPARTMENT FROM INDIVIDUALS, ORGANISATIONS & THROUGH MEDIA REPORTS ETC FROM 2016 TO 2019 (upto 30.01.2019)
S. No.
State/UT
2016
2017
2018
2019
1
Andhra Pradesh
5
10
6
-
2
Arunachal Pradesh
-
-
1
-
3
Assam
32
17
7
-
4
Bihar
81
169
135
10
5
Chhattisgarh
9
9
9
6
Delhi
91
98
76
6
7
Goa
1
2
-
-
8
Gujarat
12
9
8
2
9
Haryana
34
47
35
4
10
Himachal Pradesh
5
6
1
-
11
J&K
3
4
5
-
12
Jharkhand
29
35
33
-
13
Karnataka
22
28
15
1
14
Kerala
22
13
11
15
Madhya Pradesh
24
21
24
2
16
Maharashtra
62
77
34
4
17
Manipur
4
2
2
-
18
Meghalaya
9
-
-
-
19
Mizoram
-
2
-
-
20
Nagaland
2
2
-
-
21
Orissa
43
22
16
2
22
Punjab
7
5
22
1
23
Rajasthan
59
82
38
2
24
Sikkim
-
-
-
-
25
Tamil Nadu
33
31
27
-
26
Telangana
1
4
3
-
27
Tripura
1
1
-
-
28
Uttarakhand
21
22
15
1
29
Uttar Pradesh
461
445
369
40
30
West Bengal
29
49
43
4
31
A&N Island
1
-
1
-
32
Chandigarh
2
-
2
-
33
D& N Haveli
1
-
-
-
34
Daman & Diu
-
-
-
-
35
Lakshadweep
-
-
1
-
36
Puducherry
-
1
2
-
TOTAL
1106
1213
941
79
***
ANNEXURE-II
ANNEXURE REFERRED TO IN PART (d) OF THE LOK SABHA UNSTARRED QUESTION NO.290 DUE FOR ANSWER ON 05.02.2019 REGARDING “GRIEVANCE REDRESSAL UNDER PDS”.
STATEMENT INDICATING STATE-WISE NUMBER OF CARDS UNDER NATIONAL FOOD SECURITY ACT, 2013 (As on 19.11.2018)
S. No.
Name of the State/UT
Ration Cards (In lakh)
AAY
PHH
Total
(AAY +PHH)
1
Andhra Pradesh
9.09
86.09
95.18
2
Arunachal Pradesh
0.37
1.39
1.76
3
Assam
7.03
50.88
57.91
4
Bihar
25.01
129.00
154.01
5
Chhattisgarh
7.19
45.65
52.84
6
Delhi
0.76
18.68
19.44
7
Goa
0.13
1.28
1.41
8
Gujarat
8.12
58.68
66.80
9
Haryana
2.68
24.07
26.75
10
Himachal Pradesh
1.82
4.98
6.80
11
Jammu & Kashmir
2.36
14.30
16.66
12
Jharkhand
9.17
47.98
57.15
13
Karnataka
10.97
114.12
125.09
14
Kerala
5.96
29.07
35.03
15
Madhya Pradesh
13.98
103.58
117.56
16
Maharashtra
25.05
120.74
145.79
17
Manipur
0.64
4.94
5.58
18
Meghalaya
0.15
3.52
3.67
19
Mizoram
0.26
1.21
1.47
20
Nagaland
0.48
2.37
2.85
21
Odisha
12.40
74.30
86.70
22
Punjab
1.79
34.12
35.91
23
Rajasthan
9.32
98.03
107.35
24
Sikkim
0.17
0.79
0.95
25
Tamil Nadu
17.17
81.56
98.73
26
Telangana
5.67
44.97
50.64
27
Tripura
1.10
4.70
5.80
28
Uttar Pradesh
40.94
309.71
350.65
29
Uttarakhand
1.84
11.46
13.30
30
West Bengal
15.86
546.25
562.11
31
A&N Island
0.04
0.11
0.15
32
Chandigarh
0.00
0.64
0.64
33
D & N Haveli
0.04
0.40
0.44
34
Daman & Diu
0.01
0.19
0.20
35
Lakshadweep
0.01
0.04
0.05
36
Puducherry
0.26
1.51
1.77
TOTAL
237.83
2071.33
2309.17
***
ANNEXURE-III
ANNEXURE REFERRED TO IN PART (d) OF THE LOK SABHA UNSTARRED QUESTION NO.290 DUE FOR ANSWER ON 05.02.2019 REGARDING “GRIEVANCE REDRESSAL UNDER PDS”.
Statement indicating State-wise total No. of Fair Price Shops (As on 09.11.2018)
Sl. No.
States/UTs
Total No. of Fair Price Shops
1
A&N Island
482
2
Andhra Pradesh
28,663
3
Arunachal Pradesh
1,912
4
Assam
38,237
5
Bihar
41,483
6
Chandigarh
0
7
Chhattisgarh
12,298
8
D & N Haveli
65
9
Daman & Diu
51
10
Delhi
2,254
11
Goa
476
12
Gujarat
17,210
13
Haryana
9,698
14
Himachal Pradesh
4,934
15
Jammu & Kashmir
6,493
16
Jharkhand
23,846
17
Karnataka
20,049
18
Kerala
14,429
19
Lakshadweep
39
20
Madhya Pradesh
24,231
21
Maharashtra
52,532
22
Manipur
4,219
23
Meghalaya
4,736
24
Mizoram
1,252
25
Nagaland
1,691
26
Odisha
12,577
27
Puducherry
0
28
Punjab
16,933
29
Rajasthan
26,642
30
Sikkim
1,421
31
Tamil Nadu
34,776
32
Telangana
17,170
33
Tripura
1,806
34
Uttar Pradesh
81,137
35
Uttrakhand
9,908
36
West Bengal
20,806
Total
534,456
***

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