(a) whether the incidents of misbehaviour with the passengers by the railway staff are
on the rise;
(b) if so, the details of complaints received in this regard during each of the last three
years, zone-wise;
(c) the number of employees against whom action has been taken on the complaints; and
(d) the details of steps being taken by the Railways to check the rising incidents of
misbehaviour of railway staff with the railway passengers?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS ( SHRI R. VELU )
(a) to (d) : A statement is attached.
STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (d) OF UNSTARRED
QUESTION NO. 935 BY SHRI SUBHASH MAHARIA, SHRI KIREN RIJIJU AND
SHRI DHARMENDRA PRADHAN TO BE ANSWERED IN LOK SABHA ON
22.11.2007 REGARDING MISBEHAVIOUR WITH PASSENGERS BY RAILWAY
STAFF.
(a) : No, Sir. During the period April to September, 2007, there has been a
decrease of 4% and 15% in the number of complaints received against
commercial and non-commercial staff respectively when compared to
the same period of last year.
(b) : The details of complaints received against Railway staff during each of
the last three years, zone-wise, is as under:-
S.NO. RAILWAY 2005-06 2006-07 2007-08 (upto September,07)
1. CENTRAL 360 412 275 2. EASTERN 84 73 41 3. NORTHERN 357 361 185 4. NORTH EASTERN 36 35 10 5. NORTHEAST 9 26 5 FRONTIER 6. SOUTHERN 247 278 122 7 SOUTH CENTRAL 115 134 66 8. SOUTH EASTERN 142 96 16 9. WESTERN 143 178 70 10. EAST CENTRAL 78 165 77 11. EAST COAST 77 86 37 12. NORTH CENTRAL 115 109 47 13. NORTH WESTERN 97 84 36 14. SOUTH WESTERN 57 48 25 15. SOUTH EAST 48 32 21 CENTRAL 16. WEST CENTRAL 60 65 29
2005-06 2524 2006-07 2359 2007-08 (upto September) 1162