(a) whether the Bharat Sanchar Nigam Limited (BSNL) has outsourced/proposes to outsource
its departmental works/services;
(b) if so, the details thereof alongwith the works outsourced;
(c) the details of manpower loss and the expenditure likely to be incurred in this
regard; and
(d) the steps taken/being taken by the Government in this regard?
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
(SHRI GURUDAS KAMAT)
(a) & (b) BSNL is outsourcing various non-core activities/functions through outside
agencies which include security services, customer care services through call centres, house
keeping services, operations & maintenance services of Air Conditioned plants through Annual
Maintenance Contract, infrastructure maintenance, cable laying, delivery of bills and data
feeding etc.
(c) & (d) The work is outsourced wherever regular employees are not available for such
work and hence there is no manpower loss. The expenditure on outsourced activities depends on
the quantum of activities/functions outsourced.