(a) the details of vacancies in the postal department of the country, State/ UT-wise and post-wise;
(b) whether the postal services are affected due to the said vacant posts and if so, the details thereof and steps taken by the Government to fill up the vacancies; and
(c) whether the Government proposes to launch any mechanism for taking feedback for the services offered and problems faced by the customers of post offices and if so, the details thereof and if not, the reasons therefor?
THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS &
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS
(SHRI MANOJ SINHA)
(a) Postal Circle-wise and post-wise vacancies in the Department of Posts are as under:
<pre>
Name of Postal Circle Multi Tasking Staff Postman Postal Assistant / Sorting Assistant Postmaster Grade (I, II, III) / Lower Selection Grade / Higher Selection Grade (I, II) Inspector Posts / Asst Superintendent Posts Total
Andhra Pradesh 194 414 831 227 31 1697
Assam 362 269 247 95 4 977
Bihar 103 172 392 453 1 1121
Chhattisgarh 99 252 333 452 17 1153
Delhi 681 645 627 109 1 2063
Gujarat 433 1075 1035 791 86 3420
Haryana 178 249 437 132 8 1004
Himachal Pradesh 17 39 174 61 6 297
Jammu & Kashmir 175 204 230 58 16 683
Jharkhand 83 253 153 274 14 777
Karnataka 341 897 975 363 32 2608
Kerala 0 594 624 359 17 1594
Madhya Pradesh 328 746 162 249 29 1514
Maharashtra 2615 4552 3117 1028 78 11390
North East 42 67 82 78 8 277
Odisha 98 128 283 372 20 901
Punjab 108 454 609 234 11 1416
Rajasthan 274 316 788 373 36 1787
Tamilnadu 635 1073 895 2665 85 5353
Telangana 264 297 644 220 39 1464
Uttar Pradesh 1471 2338 3123 1497 28 8457
Uttarakhand 205 399 409 86 1 1100
West Bengal 546 951 895 766 52 3210
Total 9252 16384 17065 10942 620 54263
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(b) Shortage of staff is due to vacancies arising on account of retirement, promotion, death and deputation. Recruitment to fill up vacant posts is done periodically by holding departmental examination, direct recruitment through Staff Selection Commission and also by individual Circle as per the provisions of the relevant recruitment rules. This is an ongoing process. Vacant posts are being manned by appropriately redeploying the available staff to ensure that postal services are not affected.
(c) The Department of Posts has a well laid out procedure for handling public grievances for, and feedback on, its services. A monitoring mechanism to ensure the quality of services and prompt redressal of public grievances is in place. The facility of feedback is available on Centralized Public Grievance Redress And Monitoring System (CPGRAMS) for customers. The customers can also give their feedback on social media platforms i.e. on Twitter and Facebook and on India Post Help Centre 1924. Dak Adalats are organized on quarterly basis at Circle and Divisional level for the customers. Department of Posts has launched an online customer feedback survey for three months from 16.02.2018 to 15.05.2018 on India Post website (www.indiapost.gov.in) and on mobile application of the Department, viz. Postinfo App. This survey is to reflect the Customer’s viewpoint on a particular service of a particular post office. In addition to the above, the customer complaint / suggestion book is available in each post office.