Question : Common Service Centre Scheme

Will the Minister of Electronics & Information Technology be pleased to state:
(a) The extent to which the Government has achieved the objectives of implementing the Common Service Centre Scheme in the country;
(b) the salient features of the scheme along with the number of such Centres set up across the country so far, State-wise;
(c) the details of the funds provided under the scheme during each of the last three years and the current year, State-wise;
(d) whether the cases of irregularities in the functioning of such centres have come to the notice of the Government during each of the last three years and the current year;
(e) if so, the details thereof, State-wise and the reasons therefore along with the action taken/ being taken by the Government in such cases so far; and
(f) the other steps taken/ being taken by the Government for effectively implementing the CSC scheme across the country?

(a) and (b): Yes Sir, the Government has achieved the objectives of implementing the Common Service Centre Scheme in the country. The primary objective of the CSC is to provide e-governance services within the reach of the citizen, by creating the service delivery ICT infrastructure. It helps in making a transparent service delivery mechanism and reducing citizens’ effort in visiting government offices.

Till 30 November, 2018, a total of 2,10,630 CSCs have been made operational at the GP level.
The State/UT-wise status of operational CSCs at GP level is shown in Annexure.

(c): Financial year-wise funds provided are as under –
1. During 2015-16 : Rs 145.00 Crore
2. During 2016-17 : Nil
3. During 2017-18 : Nil
4. During FY 2018-19 : Rs 50.00 Crore
TOTAL : Rs 195.00 crore

(d): Yes Sir.
(e): The cases of irregularities in delivery of services related to Banking, Digi Pay and also over charging of services have been noticed against some CSCs. Whenever, such an objectionable activity is noticed, the ID of CSC has been disabled in immobilizing it. During the last 3 years, 335 CSCs have been disabled, in such a way.
(f): The Government has been interacting with all stakeholders (State/Central Government & private entities) for integration of various Government to Citizen (G2C) & Business to Citizen (B2C) services. Currently, this service count has increase to 350 services.
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ANNEXURE
STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018

State/UT Total No. of Functional CSCs
including GP Level No. of GP No. of Functional CSCs at GP level
As on 31 May''14 As on 30 Nov''18 As on 30 Nov''18 As on 31 May''14 As on 30 Nov''18
Uttar Pradesh 11258 69642 59021 10048 49662
Maharashtra 21116 39761 27855 16997 26447
Bihar 6046 27846 8386 4743 17662
Madhya Pradesh 6673 20712 22822 5226 17289
West Bengal 3771 11237 3341 2949 7448
Gujarat 5392 10837 14270 5346 10076
Rajasthan 3113 15216 9891 3107 11884
Chhattisgarh 1347 13939 10966 1149 10352
Jharkhand 4217 12872 4398 2859 7828
Tamil Nadu 482 9603 12524 480 6439
Haryana 46 11229 6204 36 7003
Odisha 3018 11792 6804 2364 6918
Andhra Pradesh 5542 8063 12918 3256 5233
Punjab 1566 7669 13016 563 4650
Karnataka 288 6735 6024 287 3627
Telangana 0 5369 8685 0 3904
Uttarakhand 989 5184 7954 456 4541
Assam 3167 4780 2548 1890 2480
Himachal Pradesh 2095 3606 3226 849 2311
Kerala 1837 3676 941 1002 1673
Jammu & Kashmir 891 2320 4204 203 1688
Manipur 243 648 165 54 334
Tripura 146 613 1178 113 380
Meghalaya 151 520 1463 3 167
Nagaland 121 312 1203 44 198
Mizoram 98 165 713 43 116
Arunachal Pradesh 168 151 1806 123 59
Goa 5 83 192 0 37
Sikkim 24 46 185 19 26
State Total 83810 304626 252903 64209 210432
NCT of Delhi 77 1393 0 0 0
Puducherry 48 194 98 38 98
Chandigarh 1 61 12 1 27
Andaman & Nicobar 1 58 76 1 53
Dadra & Nagar Haveli 0 28 20 0 12
Daman & Diu 0 14 15 0 10
Lakshadweep 13 8 10 10 7
UT Total 140 1756 231 50 207
GRAND TOTAL 83950 306382 253134 64259 210639

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