THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (Dr. (SMT.)
KILLI KRUPARANI)
(a) to (d) BSNL (Bharat Sanchar Nigam Limited) and MTNL (Mahanagar Telephone Nigam Limited)
have launched new schemes to counter competition being posed by private telecom operators in the
country. The details of such schemes launched by BSNL and MTNL are at Annexure-I and Annexure-II
respectively. Initiatives taken by BSNL and MTNL have shown good results. From April, 2012 to
December, 2012, there is an increase of 2.55 million mobile subscribers of BSNL. In case of
MTNL, the net increase was negative, however, the gross increase was 0.76 million.
(e) Quality of Service (QoS) improvement is a continuous process. Actions being taken by
BSNL and MTNL to improve their Quality of Service, are as follows:
# All circles are keeping adequate stock of spare cable for emergency purposes.
# Close co-ordination with Police authorities to minimize the cases of cable theft.
# Close co-ordination with Municipal authorities to avoid damages of cable due to
development work and regular patrolling of major routes.
# Rehabilitation and upgradation of external plant.
# Close monitoring of network operation through IT (Information Technology) enabled systems.
# Introduction of CDR (Call Detail Record) based billing, commercial & fault repair services.
# Introduction of effective Network Management System.
# Measures like BTSs (Base Transceiver Stations) additions, capacity augmentation and
upgradation, optimization of radio network and drive tests.
TRAI has been taking various steps to ensure Quality of Service by the service providers
including BSNL and MTNL. Some of these steps are as follows:
# TRAI has been monitoring the performance of Service Providers against the benchmarks
given for the various parameters laid in Quality of Service Regulations through Quarterly and
Monthly Performance Monitoring Reports. In addition, Point of Interconnection (POI) congestion
is also being monitored on monthly basis.
# TRAI also undertakes objective assessment of the Quality of Service of Basic, Cellular
and Broadband Services through independent agencies. A customer satisfaction survey is also
conducted quarterly through these agencies. The results of these audit and survey are being
widely published for public/Stakeholders knowledge.
# TRAI has been following up with the Service Providers for addressing deficiencies in
meeting the Quality of Service benchmarks
In addition, Department of Telecommunications (DoT) also reviews the performance of BSNL and
MTNL periodically.
