(a) whether the Government has received complaints against the DTH operators
for violation of the DTH norms in the country;
(b) if so, the number of such complaints received during the last three years
and the current year;
(c) whether any action has been taken by the Government in this regard;
(d) if so, the details thereof including the action taken based on replies
received from the DTH operators; and
(e) if not, the reasons therefor?
THE MINISTER OF STATE (INDEPENDENT CHARGE) FOR THE MINISTRY OF INFORMATION AND BROADCASTING
(SHRI MANISH TEWARI)
(a) to (e): As per the Direct-to-Home Broadcasting Services (Standards of quality of
service and redressal of grievances) Regulations, 2007 issued by Telecom Regulatory
Authority of India, DTH operators are required to set-up a Consumer Complaint Redressal
System to address the grievances of DTH subscribers. The system inter-alia provides for
establishing a Complaint Centre with toll free number and appointment of a Nodal Officer.
Complaints are also received by the Ministry from subscribers from time to time relating
to services provided by the private Direct-to-Home (DTH) operators. These are forwarded
to concerned DTH operators for their timely redressal.