THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRIMATI SUMITRA MAHAJAN)
(a) & (b): Sir, target for disposal of complaints regarding faults as fixed by MTNL are as follows:-
Delhi Mumbai
Same day clearance 62% 65%
Next day clearance 87% 91%
Fault Rate and Fault Clearance of MTNL, Delhi is slightly poor as compared to MTNL, Mumbai due to the following reasons: -
(i) Underground cable network of Delhi Telephones is very old consisting of predominantly paper core cables.
(ii) Lot of digging activities have been carried out by different agencies like Municipal Corporation of Delhi (MCD), Delhi Jal Board (DJB), Delhi Vidyut Board (DVB), Private Telecom Service Providers, Delhi Metro Rail Corporation (DMRC) etc. leading to damages to underground cable pairs.
(c) 10 such cases came to notice of MTNL, Delhi only during 2002-03.
(d) The details are as follows:
Sl. No. Details of complaints
1 Faulty service of T. No. 5825783.
2 False clearance detected for T. No. 2415629.
3 False clearance detected for T. No. 2373279.
4 False clearance detected for T. No. 2384829.
5 False clearance detected for T. No. 2183381.
6 False clearance detected for T. No. 2045473.
7 False clearance detected for T. No. 2175123.
8 Faulty service of T. No. 27137820.
9 False clearance detected for T. No. 7043876, 7057078.
10 Faulty service of T. No. 5010874.
(e) Administrative warning has been issued to three officials and minor penalties have been issued to ten officials.
(f) 4,23,441 number of complaints were booked in all the Telephone Exchanges located in South Delhi (South - I and South - II areas). All these complaints have been disposed off as on date.
