(a) whether there has been delay on the part of the Mahanagar Telephone Nigam Limited
(MTNL) in formulation of policies and disposing of complaints/grievances;
(b) if so, the details of such cases during the last three years and the current year;
(c) whether the Government proposes to review the functioning of the MTNL management; and
(d) if so, the details thereof and if not, the reasons therefor?
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DR. (SMT.)
KILLI KRUPARANI)
(a) & (b) Mahanagar Telephone Nigam Limited (MTNL) makes all efforts to dispose of
complaints/grievances in the prescribed time limits subject to feasibility and viability.
MTNL has been facing a resource crunch which has hampered its ability to augment its network
to meet demand. Details of faults cleared within 3 days in respect of Basic and Broadband
services of MTNL, for the last 3 years and current year are given at Annexure-I.
(c) & (d) All the operational decisions are taken by MTNL through its Board of Directors
in accordance with the provisions contained in the Memorandum of Association (MOA) & Articles
of Association (AOA) of MTNL. Performance of MTNL on various parameters is reviewed, from time
to time, in respect of the parameters outlined in the annual Memorandum of Understanding (MOU)
signed between the Government and MTNL.