Question : TELEPHONE ADALATS IN BIHAR

COMMUNICATIONS AND INFORMATION TECHNOLOGY
Yadav Shri Giridhari
04-05-2005

(a) the dates on which Telephone Adalats were organised in each district of Bihar during the last two years;

(b) the number of cases received by the Adalats during the said period, district-wise;

(c) the number of cases disposed off; district-wise; and

(d) the details of the relief provided to telephone subscribers alongwith the rules for organising Telephone Adalats?

Answer given by the minister

THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DR. SHAKEEL AHMAD)

(a) to (d) The details are given in Annexure â€“I & II

Annexure-I

DETAILS OF THE TELEPHONE ADALATS HELD IN BIHAR DURING THE LAST TWO YEARS

Name	01-04-2003 to 31-03-2004	01-04-2004 to 31-03-2005
of SSA
Date No.	No. of	Details	Date	No,	No.	Details	of of	cases	of	of	of	of	holdin cases	disp-	relief	hol-	cases	cases	of	g recei osed	given	ding	rece-	disp-	relief	of ved	(Rs)	of	ived	osed given	Adalat	Adalat	(Rs)
Ara	10-06-2003 28 28 10959	27.04.04 40 40 193210	17-01-2003 51 51 70000	30.11.04 37 33 50186
Bhag-	09-05-2003 13 13 56	24-07-04 00 00 00
alpur	30-07-2003 08 08	00	22-09-04 35 23 00	20-11-2003 26 23 7927	09.07.2003 19 19 4502	08-07-04 36 36 1857
Begusarsai
09.10.2003 37 37 6000	21.09.04 36 36 13000	09-03-2004 64 64 10000	01-02-05 24 24 12000	26.06.2003 48 48 16122	02.07.04 21 21 6985
Bettiah	02.07.2003 30 30 22294	06.07.04 36 36 22906	04.07.2003 25 25 20400	08.07.04 17 17 11663	04.11.2003 98 98 94220	18.01.05 20 20 7509	06.11.2003 32 32 234410	24.01.05 40 40 126946	24.11.2003 35 35 31351	25.01.05 03 03 648
Chapra	20-07-2003 136 136 59134	15-08-04 18 18 1163	06-11-04 38 38 13480
Darbhanga 
15-09-2003 46 46 63053	26-06-04 102 102 319080	08-10-2003 56 56 133372	07-07-04 89 89 234300	08-11-2003 39 39 115200	23/02/05 26 26 56040	16-12-2003 128 128 398220	03/03/05 82 82 130908	28/01/2004 143 143 397680
Gaya	28-06-2003 27 25 40204	14/09/04 10 10 Nil
Hajipur	20.05.2003 32 32 5653	27.05.04 04 Nil Nil	25.07.2003 19 19 18713	26.08.04 04 01 2365	16.09.2003 17 17 6984	25.10.04 20 02 960	09.12.2003 21 21 1048	29.12.04 10 06 9450	18/03/2004 15 7 Nil	18.02.05 19 13 18755	22.03.05 09 04 7542
Katihar 24-04-2003 34 34 49392	17-05-04 20 20 36098	10-07-2003 23 23 7420	08-07-04 32 32 29194	18-09-2003 53 53 80874	27-11-2003 55 55 301838	28-01-2004 63 63 291296
Kisha-	13.02.2004 18 18 35788
nganj
Khagaria 
29-09-2003 38 38 55986	13-10-04 29 29 211960	24-01-05 63 62 247719
Motihari	11-05-2003 80 80 50054	11-05-04 35 35 25560	30-12-2003 112 112 134256	21-07-04 57 57 63869	31-12-2003 118 118 190171	15-09-04 23 22 1140	08-01-2004 125 125 32746	06-11-04 36 36 21780	20-01-2004 78 78 67856	11-03-2004 49 49 34595
Munger	12-05-2003 33 33 1705	12-05-04 20 20 9400	30-07-2003 21 21 42000	21-08-04 08 08 4500	29-08-2003 15 15 12690	20-11-2003 30 30 9320	20-01-2004 35 35 3000	03.06.2003 32 32 9840	09.07.04 43 43 13000
Muzaf-
farpur	30-07-2003 68 68 18840	13.09.04 50 50 19000	18.10.2003 122 122 18330	09.11.04 19 19 18700	19.12.2003 54 54 18660	23.11.04 22 22 22300	25.01.05 68 68 40500	28.01.05 52 52 11750
Patna	27-12-2003 206 190 39431	21-07-04 28 26 27962	27-03-2004 57 52 23144	03-09-04 57 50 43400	05-10-04 195 195 103486	17-12-04 46 40 28721	29-03-05 24 24 194353	30-03-05 34 34 45000
Samas-	23-08-2003 414 405 39781	30-07-04 125 105 11000
tipur
Sasaram	19-06-2003 22 17 3523	27-05-04 08 08 3841	11-09-2003 21 10 13721	12-08-04 13 13 16383	24-11-2003 20 10 00	15-10-04 22 22 7484	08-01-2004 37 33 20636	21/02/05 30 30 250	12-01-2004 09 06 00	28/03/05 28 28 650	11-03-2004 11 11 00
Saharsa	28-05-2003 24 24 5700	21-05-04 30 30 47450	31-05-2003 66 66 44760	22-05-04 29 29 24689	05-06-2003 38 38 26640	06-11-2003 61 61 15425	07-11-2003 46 46 11575



Annexure-II
No. 12-1/2001-(PG)	Bharat Sanchar Nigam Limited	10th floor, Chandralok Building, Janpath, New Delhi-110001
Dated: 22.06.2001
To

All Heads of Telecom Circles and Districts

Sub: Holding of Telephone Adalats.

References:	18-1/87-PG&I dated 11-6-87, 18-1/87-PG&I dated 8-2-88,	18-1/87-PG&I dated 17-9-89, 18-1/87-PG&I dated 22-5-92,	18-1/87-PG&I dated Oct, 96, 2-2/2000 PEG (PG) dated 16-12-2001,	2-2/2000-PG dated 9-2-2001, 12-1/2001-PG) dated 20-3-2001

In order to bring Department and aggrieved Customer face to face and settle the customerâ€™s problems on an appointed date, it was decided to form Telephone Adalats in Telecom Circles and Districts as an internal arrangement of the departments.

Scope

The scope of Telephone Adalat as per the earlier orders was to cover all problems relating to telephone services such as excess billing complaints, service complaints, non provision/delayed provision of telephone connections etc. Now the scope of Telephone Adalats shall cover all Telecom Services provided and billed by the respective Telecom Circles/Districts. Adalat headed by CGMs can also consider the cases of appeals against the decisions of the Adalat chaired by SSA head and the cases which are not individual and/or having a repercussion in whole of the Circle. The appeal shall be based on the facts presented before the SSA Adalat. Adalat headed by SSA heads can also consider cases of excess billing which have been rejected by them as Administrative heads. Cases more than three months old only be considered by Adalats.

Jurisdiction and Venue:

The Jurisdiction of Telephone Adalats conducted by CGM shall be his Telecom Circle/District. The jurisdiction of the Telephone Adalat conducted by SSA head shall be his SSA.

Committee:

Following will be the Constitution of the Committee.


(i)	Adalat headed by CGM
(a) CGM of Telecom Circle/Districts	-	Chairman	(b) Financial Advisor of Circle/District	-	Member	(c) Engineering Officer next to CGM in Circle Office	-	Member	(d) SR.DDG/DDGs nominated	-	One

(ii)	List of nominee from BSNL headquarter is mentioned in Annexure-I.

Frequency Date and Time:

CGMs are to hold Adalats once in three months and SSA heads are to hold Adalats once in two months. The Adalats should be conducted at regular interval. The date and time can be decided by the Chairman of the Adalats. In case of Metro Districts CGM can hold Adalat once in three months and Area GMs may hold the Adalat once in two months. In case of SSAs where more than on CGM is holding independent charge, then all such independent GMs will hold independent Adalats for their area once in two months.

Publicity:

The information of holding Adalats by CGM and SSA head may be given wide publicity through local News Paper and Electronic Media. Concerned MP and MLAs may be intimated in advance. A gap of atleast 30 days should be provided between the date of publication and date of Adalat. Last date to receipt of applications may be 15 days before the date of Adalat.

Decision Making:

The decision of the Adalat should be in speaking order. The Adalat conducted by CGM shall evaluate the quality of Adalat conducted by his subordinates.

Record Keeping:

The consolidated information about number of cases settled, amount of rebate given and other relevant information pertaining to whole Circle may be maintained in the Circle Office. This information may be kept in the Circle web site so that customers or BSNL headquarter can have access and the credibility of Telecom Circle/District is improved. After each Circle level Adalat, the representative from BSNL HQ attending the Adalat shall give a brief (one paragraph) report through his Sr. DDG/DDG to Sr. DDG (PG) who shall maintain a record in his unit.

Sd/-	Sr. DDG (PG)	22.6.2001

Question : TELEPHONE ADALATS IN BIHAR

Answer given by the minister

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