(a) whether representations have been received by the
Government to fix a Code of Conduct on Duties of Airports towards passengers;
(b) if so, the details thereof; and
(c) the steps proposed to be taken to help air passengers
get quality services at various airports in the country?
MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF CIVIL AVIATION(SHRI PRAFUL PATEL)
(a) & (b): Airports Authority of India (AAI) has not
received any communication to set up a code of conduct on
duties of airports towards passengers.
(c): Quality services are being provided to air passengers
at airports managed by AAI and are as per ICAO standards.
Airports are also evaluated on the basis of quality of
service provided to the users.