(a) Whether the Railways have identified the locations for
call centres to be set up for providing Integrated Train Enquiry System (ITES);
(b) If so, the details thereof alongwith the expenditure likely to be incurred thereon; and
(c) The progress made in regard to commissioning of such centres?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI R. VELU)
(a) to (c): Integrated Train Enquiry System (ITES) will be set up
by providing call centres in the North, East, West & South Zones
of the country for dissemination of information on train running
status, PNR status, availability of accommodation alongwith other
value added services. These call centres are to be based on a self-
sustainable model to the extent possible.Commissioning of call centres
is planned during 2006-07.