THE MINISTER OF STATE
CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
(SHRI DANVE RAOSAHEB DADARAO)
(a) : To protect the rights of consumers, the Consumer Protection Act, 2019 has been enacted, which provides for establishment of three-tier quasi-judicial machinery, called Consumer Commissions, at the District, State and National levels to provide simple and speedy redressal to consumer disputes; establishment of a Central Consumer Protection Authority(CCPA) to regulate misleading advertisements and unfair trade practices affecting consumers as a class; simplification of the adjudication process in the Consumer Commissions such as enhancing pecuniary jurisdiction of the Consumer Commissions, filing of complaint from the Consumer Commission having jurisdiction over the place of work/residence of the consumer irrespective of the place of transaction, e-filing and e-payment, videoconferencing for hearing, deemed admissibility of complaints if admissibility is not decided within 21 days of filing; court monitored mediation to facilitate early disposal of cases; provision of product liability; penal provisions for manufacture/sale of adulterated products/spurious goods; provision for making rules for prevention of unfair trade practice in e-commerce and direct selling.
(b) : Details of consumer complaints filed in the consumer commissions across the country during the last three years 2018, 2019 and 2020 are given at Annexure-A.
(c) : Through implementation of various schemes/activities, the Department of Consumer Affairs strengthens the Consumer Movement in the country. The Central Government provides financial assistance for the construction of buildings of Consumer Commissions and also for acquiring non-building assets. Grant-in-aid is released to States/UTs for generating consumer awareness in regional languages. Funds are also provided to states/UTs from the Consumer Welfare Fund to foster research and training on consumer related issues, for spreading consumer literacy and awareness .
Details of funds allocated under Consumer awareness campaign, Strengthening Consumer Commissions and Consumer Welfare Fund to the State Govts./agencies/NGOs/VCOs etc. for strengthening consumer movement are given state-wise at Annexure-B.
(d) : To protect the interests of the consumers, the Govt. has launched the “Jago Grahak Jago” campaign through electronic and print media for consumer awareness and joint awareness campaigns on consumer rights and responsibilities. The Government has set up National Consumer Helpline (NCH) and six Zonal Consumer Helplines to attend to consumer grievances in Hindi, English and regional languages and serves as a pre-litigation alternate dispute resolution mechanism to handle the consumer grievances.
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ANNEXURE - A
ANNEXURE REFERRED IN REPLY TO PART (b) OF LOK SABHA UNSTARRED QUESTION NO.4532 FOR 23.03.2021 REGARDING PROTECTING THE INTEREST OF CONSUMERS.
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STATUS OF CASES FILED IN CONSUMER COMMISSIONS FOR THE YEARS 2018, 2019 and 2020
S.
No. Commission(s) Filed Disposed Cumulative Pending Filed Disposed Cumulative Pending Filed Disposed Cumulative Pending
2018 2019 2020
1. Andaman & Nicobar (UT) 27 45 0 42 28 14 31 17 14
2. Andhra Pradesh 2699 2153 546 2648 1936 812 1235 716 832
3. Arunachal Pradesh 37 10 27 30 8 24 5 0 5
4. Assam 536 418 118 427 231 196 241 118 124
5. Bihar 3192 1442 1750 3330 1779 1551 1678 461 1217
6. Chandigarh (UT) 2371 2570 0 3036 2563 473 3737 2160 1577
7. Chhattisgarh 5762 4672 1090 5505 5174 331 1741 1211 638
8. Dadra & Nagar Haveli & Daman & Diu (UT) 8 1 7 3 2 1 0 0 0
9. Delhi (UT) 6803 6472 633 6203 5962 241 2983 1609 1553
10. Goa 373 319 55 325 377 6 177 114 63
11. Gujarat 9687 7506 2181 12771 8073 4839 9400 4774 4626
12. Haryana 9786 8583 1203 13075 8670 4405 9146 2577 6569
13. Himachal Pradesh 1898 1862 124 2069 2116 123 683 539 144
14. Jammu & Kashmir(UT) 1128 324 834 361 146 215 0 0 0
15. Jharkhand 1560 673 887 1087 338 749 390 49 341
16. Karnataka 10722 8547 2175 10957 8145 2812 7559 4587 2972
17. Kerala 5818 5185 633 5663 3491 2172 4573 2261 2312
18. Ladakh (UT) 0 0 0 0 0 0 0 0 0
19. Lakshadweep (UT) 1 2 1 0 0 0 0 0 0
20. Madhya Pradesh 9338 5164 4474 15248 12213 3035 11355 4729 6726
21. Maharashtra 19593 14610 4983 22849 16228 6621 13885 5754 8131
22. Manipur 32 24 8 35 17 18 17 11 6
23. Meghalaya 52 27 25 39 33 6 20 6 14
24. Mizoram 78 41 37 52 23 29 38 52 4
25. Nagaland 22 2 20 17 6 11 1 0 1
26. Odisha 3639 2293 1346 3938 1546 2392 3123 1321 1909
27. Puducherry (UT) 58 80 0 61 1 60 7620 4131 3429
28. Punjab 10404 8124 2457 11605 9065 2540 627 1019 0
29. Rajasthan 12832 14738 58 12010 13274 433 10220 4993 5655
30. Sikkim 30 22 8 34 29 6 6 13 0
31. Tamil Nadu 3725 3453 451 3973 3196 795 1960 1105 1274
32. Telangana 3216 2551 665 3394 2801 593 2622 2026 785
33. Tripura 162 188 0 211 172 39 135 79 66
34. Uttar Pradesh 19977 13067 6910 20190 9650 10540 13764 3800 9964
35. Uttarakhand 1518 1542 46 1887 2046 356 1716 1317 399
36. West Bengal 7568 7236 830 8110 6651 1459 4178 1803 2383
Total 154652 123946 34582 171185 125990 47897 114866 53352 63733
ANNEXURE - B
ANNEXURE REFERRED IN REPLY TO PART (c) OF LOK SABHA UNSTARRED QUESTION NO.4532 FOR 23.03.2021 REGARDING PROTECTING THE INTEREST OF CONSUMERS.
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Status of Grants Released for Strengthening Consumer Movement in the Country
(Rs. in Lakh.)
S.No. State/UT 2017-18 2018-19 2019-20
1. A & N Islands (UT) 10.00 0 0
2. Andhra Pradesh 2.50 161.92 124.55
3. Arunachal Pradesh 20.00 40.00 0
4. Assam 0 3.30 3.50
5. Bihar 0 0 0
6. Chandigarh (UT) 0 0 0
7. Chhattisgarh 0 2.50 0.69
8. Dadra Nagar Haveli & Daman & Diu (UT) 0 0 36.00
9. Delhi (UT) 690.76 784.10 349.30
10. Goa 0 0 0
11. Gujarat 68.13 1.50 33.56
12. Haryana 0 6.65 185.66
13. Himachal Pradesh 0 0 20.00
14. Jammu & Kashmir (UT) 35.00 12.50 0
15. Jharkhand 313.47 36.53 0
16. Karnataka 0 26.09 73.00
17. Kerala 0 0 56.00
18. Ladakh (UT) 0 0 0
19. Lakshadweep (UT) 10.00 0 0
20. Madhya Pradesh 48.96 6.65 80.84
21. Maharashtra 8.00 0 9.29
22. Manipur 30.78 0 0
23. Meghalaya 20.00 0 40.00
24. Mizoram 0 0 224.90
25. Nagaland 60.00 221.50 40.00
26. Odisha 7.23 10.65 6.46
27. Puducherry (UT) 35.00 0 0
28. Punjab 0 8.40 45.77
29. Rajasthan 37.13 779.17 58.00
30. Sikkim 30.96 40.00 490.00
31. Tamil Nadu 80.00 6.65 53.34
32. Telangana 572.00 0.08 20.00
33. Tripura 19.82 5.00 44.90
34. Uttar Pradesh 57.82 269.82 96.11
35. Uttarakhand 35.42 0 28.09
36. West Bengal 154.00 110.00 850.00
Total 2346.99 2533.00 2969.95
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