(a) whether any grievance redressal machinery exists for resolving the disputes of the exporters;
(b) if so, the details thereof;
(c) the number and nature of complaints received from exporters and disposed of by the Grievance Redressal
Cell during the last three years, year-wise; and
(d) the average time taken for disposal of complaints by such agency and the steps taken for reducing this
time lag?
MINISTER OF THE STATE IN THE MINISTRY OF COMMERCE AND INDUSTRY (SHRI JYOTIRADITYA M. SCINDIA)
(a), (b), & (d) In order to facilitate speedy redressal of grievance of Trade and Industry, a grievance
redressal mechanism has been put in place in the form of GRC (Grievance Redressal Cell) by a Government
resolution.
Government is committed to resolving all outstanding problems and disputes pertaining to past periods
through GRC set up on 27.10.2004 for condoning delays, regularization, breach by exports in bonafide
cases, resolving disputes over entitlements, granting extension for utilization of authorizations.
The Chairman of Grievance Redressal Committee is Special Secretary of Department of Commerce and is
assisted by two Joint Secretaries - one from Department of Commerce and the other from Department
of Industrial Policy and Promotion as members of the Committee. Efforts are made to dispose off
Grievance cases within a reasonable time. However, sometimes, clarification from any department
is required, the disposal, in turn, entails some time.
(c) During the year 2007-08, 2008-09 & 2009-10; 85,97,& 67 representations were received respectively
which have been considered by Grievance Redressal Cell.