(a) whether the Railways have started common country-wide Enquiry Number for enquiring all
basic informations; and
(b) if so, the details and salient features thereof ?
(a) whether the Railways have started common country-wide Enquiry Number for enquiring all
basic informations; and
(b) if so, the details and salient features thereof ?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI R. VELU)
(a) & (b): In view of making the facility of rail telephone enquiry available to maximum number
of users, Integrated Train Enquiry System is being set up consisting of both Interactive Voice
Response System (IVRS) and manual enquiry provisions for dissemination of information on
train running status, reservation status, availability of accommodation alongwith other value
added services. Any passenger in the telecom circle desiring to make enquiry will dial a
universal number 139 as a local call without prefixing any STD code and get connected to
Interactive Voice Response System (IVRS). Even for manual enquiry, he will be guided through
Interactive Voice Response System (IVRS). This system has already been inaugurated for
Northern region for Basic Enquiry Services and will be gradually extended throughout the country
in the current financial year 2007-08.