Question : SERVICE LEVEL BENCHMARKING BY ULBS

(a) The status of implementation of Service Level Benchmarking (SLB) by Urban Local Bodies in cities including the details of cities piloting the same;

(b) The cities which have reported their service level benchmarking indicators;

(c) The steps taken by the Union Government to ensure implementation of SLB by the ULBs of other cities;

(d) Whether other States and cities are also implementing SLB;

(e) If so, whether the Union Government has proposed a mechanism to include citizens in verifying the SLB indicators;and

(f) If so, the details thereof?

MINISTER OF THE STATE IN THE MINISTRY OF URBAN DEVELOPMENT (SHRI SAUGATA ROY)

(a): The status is at annexure-I. It is mandatory for Municipalities and Municipal Corporations to notify current service levels and targets, hence no question of piloting the implementation of SLB arises
(b): The list of cities is at Annexure-II

(c): The Ministry of Urban Development has taken up the following steps:

i. Providing training on Service Level Benchmarking Indicators through a National Technical Support Unit

ii. The Ministry has been providing training for capacity building and handholding support on SLB to city officials.

iii. States have been asked to constitute a State Level SLB Cell with a composition of people drawn from the different service providing agencies.

(d): Yes, Madam

(e) & (f): No, Madam, however, citizen interface and disclosure with respect to service level benchmarking is available on the website ‘urbanservices.gov.in’.