(a) whether the operation of issuing mobile connections in BSNL and MTNL is paperless in nature and if so, the details thereof and if not, the reasons therefor; and
(b) the steps taken/being taken by these Public Sector Telecom companies to make their services simple, easy and paperless?
THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS &
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS
(SHRI MANOJ SINHA)
(a) & (b) Bharat Sanchar Nigam Limited (BSNL) has adopted paperless e-KYC (know your client) process for issue of mobile connections which is very simple, easy and paperless.
After discontinuation of Aadhaar based e-KYC services, paperless operation of issuing mobile connection by Mahanagar Telephone Nigam Limited (MTNL) will be started by the end of January,2019.