(a) the rules framed by the Railways for redressal of
complaints in catering department;
(b) whether the complaints in this regard are not properly
investigated; and
(c) if so, the number of complaints received during the last
two years and the action taken thereon?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS AND
PARLIAMENTARY AFFAIRS ( SHRI O. RAJAGOPAL )
(a) Whenever complaints are received, investigations are
conducted by the zonal railways and in case the allegations
are substantiated the departmental action is initiated
against staff in case of departmental catering and fines
imposed or licence/supply discontinued in case of private
licensees/suppliers.
(b) No, Sir.
(c) 1748 complaints received on various accounts during
the last two years, have been investigated and appropriate
action initiated, wherever required as indicated in (a)
above.