MINISTER OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI SHANTA KUMAR)
(a) to (e): A statement is laid on the Table of the House.
THE STATEMENT REFERRED TO IN REPLY TO LOK SABHA STARRED QUESTION NO. 289 FOR 8.12.2000
(a) to (b): As per the information available the state-wise number of cases disposed
off by the State Commission & District Forums, since inception, is given in the Annexure.
Separate year-wise data are not maintained.
(c) : Yes, Sir. However, these percentage figures are based on information made
available by most of the States but not all.
(d) : The performance of the Consumer Disputes Redressal Forums in the country
is affected by various factors such as inadequate infrastructure, frequent adjournments,
non filling up of posts of Presidents/Members in the Consumer Forums etc.
(e) : Among of the steps taken by the Central Government for quicker disposal
of cases by the Consumer Courts are:
i) To strengthen the infrastructure of the Consumer Courts, Central
Government has provided a one-time grant of Rupees sixty one crore and eighty lakhs to
the States/UTs during the period 1995-99.
ii) Monitoring the working of the Consumer Courts through the National
Commission.
iii) State/UT Governments have been requested to fill up the vacancies of
Members/Presidents in various Consumer Forums on priority basis.
iv) Central Government is regularly taking up with State/UT Governments
for ensuring the smooth functioning of the Consumer Forums and close monitoring of their
performance.
(v) The Consumer Protection Act, 1986 has been amended in 1991 and 1993. Action is
being taken of further amend the said Act, to facilitate quicker disposal of cases by the
Consumer Forums.
ANNEXURE
Annexure referred to in reply to parts (a) and (b) of the Lok Sabha Starred Question
No.289 for 8-12-2000.
STATE COMMISSIONS DISTRICT FORUMS
State/UT Cases disposed of since Cases disposed of since inception inception
A&N Island 16 194
Andhra Pradesh 8575 96947
Arunachal Pradesh 13 160
Assam 639 6285
Bihar 2642 35373
Chandigarh Admn. 2055 11354
D&N Haveli 0 23
Daman & Diu 0 37
Delhi 8701 74323
Goa 1026 3178
Gujarat 4672 45960
Haryana 8414 62457
Himachal Pradesh 3316 15984
Jammu & Kashmir 3051 9967
Karnataka 6760 51496
Kerala 12365 104395
Lakshadweep 8 35
Madhya Pradesh 7036 60804
Maharashtra 10400 84548
Manipur 37 793
Meghalaya 60 198
Mizoram 12 719
Nagaland 4 85
Orissa 4027 33937
Pondicherry 533 1688
Punjab 5010 38762
Rajasthan 6666 126919
Sikkim 16 98
Tamil Nadu 8986 47525
Tripura 182 832
Uttar Pradesh 6266 187532
West Bengal 4065 34053
Total 115553 1136661
