(a) whether the Air India management propose to introduce
additional facilities for the air passengers travelling in
domestic and international sectors so as to compete with
other international carriers;
(b) if so, the details thereof; and
(c) the steps taken/proposed to be taken by the Air India
management to obtain necessary feed back from passengers
before embarking on any programme?
MINISTER OF OVERSEAS INDIAN AFFAIRS & MINISTER OF CIVIL AVIATION
(SHRI VAYALAR RAVI)
(a) and (b): Air India has initiated various steps to
compete with other international airlines which includes (i)
State-of-the-art software solution which enable the members
to enjoy multiple benefits including enhanced web servicing
and call centre servicing. (ii) Joining Star Alliance to
provide enhanced opportunities and connectivity to its
passengers. (iii) More non-airline partners of various
Programmes to offer increased mileage earning opportunities.
(iv) Launching of `Air Bazaar` facilities on certain
Domestic sector flights. (v) Upgradation of Menus on
international sectors.
(c): Air India routinely takes feedback from its field sales
and marketing officials besides suggestions from various
business associations, Chamber of Commerce, important flyers
etc. All these inputs contribute to finalising plans for
schedule implementation.