(a) whether the Government has asked the National Highway Authority of India (NHAI) to set up call centres for helping accident victims on National Highways so that timely treatment can be given to victims within golden hours;
(b) if so, the details thereof;
(c) whether NHAI has complied with this; and
(d) if so, the details of call centres set up on National Highways, State-wise particularly in Rajasthan and Bihar?
THE MINISTER OF STATE IN THE
MINISTRY OF ROAD TRANSPORT AND HIGHWAYS
(SHRI PON. RADHAKRISHNAN)
(a) to (d) Yes, Sir. Govt. has decided to set up “1033” toll free national helpline for reporting road accidents and other issues related to National Highways. National Highways Authority of India (NHAI) has mandated Indian Highway Management Company Limited (IHMCL), a Company promoted by NHAI, to setup call centres for National Highways helpline. The project has been structured under following six zones -
Zones States Covered Location of Call Centre
West Goa, Gujarat, Maharashtra, Rajasthan, Dadra and Nagar Haveli & Daman and Diu Ahmedabad
South Andhra Pradesh, Karnataka, Kerala, TamilNadu, Telangana, Andaman and Nicobar Island, Lakshadweep & Puducherry Mysore
Delhi Delhi, Uttar Pradesh, Uttarakhand & Madhya Pradesh Mumbai
Chandigarh Haryana, Himachal Pradesh, Jammu & Kashmir, Punjab & Chandigarh Mohali
East Bihar, Chhattisgarh, Jharkhand, Orissa & West Bengal Work not awarded
Northeast Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim & Tripura Work not awarded
The call centres are not fully operationalized due to technical issues related to declaration of “non-metered” incoming calls by Department of Telecommunication (DOT). The call centre agencies are encountering difficulties in routing of calls by Telecom Service Providers (TSPs). IHMCL has invited fresh bids for work award.
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