(a) the details of the progress made so far for setting up of Kissan Call Centres;
(b) whether the Government proposes to extend Kissan Call Centres in all the States of the country;
(c) if so, the details thereof; and
(d) the steps proposed to be taken by the Government in this regard?
MINISTER OF STATE IN THE MINISTRY OF AGRICULTURE AND MINISTER OF STATE IN THE
MINISTRY OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (PROF. K.V. THOMAS)
(a): The Kisan Call Centres of the Department of Agriculture & Cooperation,
Ministry of Agriculture have been functioning since January 21, 2004. The total
number of Call Centres has now increased to 25 in different locations covering
farmers in all the States/UTs. The details of location of these Centres and the
States/UTs served by each Centre are annexed. The Kisan Call Centres are accessible
through toll-free number 1800-180-1551 from all telephone networks (including mobile
phones) from 6 AM to 10 PM on all 7 days of the week. Farmers` queries are replied
to in 22 local languages on all aspects of agriculture and allied subjects. Since
inception of the Scheme and till 31.10.2009, about 37.55 lakh calls (including IVRS
and Live calls) have been received by the Kisan Call Centres throughout the country.
(b): No, Madam. The existing Kisan Call Centres are serving the needs of farmers
in the entire country.
(c): Not applicable
(d): Not applicable, as the Government is not proposing to extend the number of
Kisan Call Centres.