(a) whether the Government has set up Grievance Redressal Mechanism
both at Central and State level to address the complaints in regard
of the functioning of Rashtriya Swasthya Bima Yojana (RSBY);
(b) if so, the details thereof; and
(c) the number of complaints received and redressal works carried
out of them during each of last three years?
MINISTER OF LABOUR AND EMPLOYMENT (SHRI MALLIKARJUN KHARGE)
(a) & (b): As per the Grievance Redressal Mechanism under the RSBY,
Grievance Redressal Committees are to be set up at the District, State
and National level to address the complaints and grievances of various
stakeholders. Ministry of Labour and Employment has issued instructions
to all States/ Union Territories in April, 2012 for setting up of
District/State Grievance Redressal Committees accordingly. At the
National Level also a National Grievance Redressal Committee (NGRC)
in the Office of Director General of Labour Welfare has been constituted
in the Ministry of Labour and Employment vide order dated 28.06.2012.
(c): Since the constitution of the National Grievance
Redressal Committee on 28.06.2012, 2 appeals of grievance have been
received in the last week of July, 2012 in the NGRC and these were
considered in the NGRC meeting held in the first week of August, 2012.
The Committee has decided to call the concerned parties in person for
presenting their case before the Committee. The details of complaints
received from State/District Grievance Redressal Committees are not
maintained at the Central Level.